Nyumbani Hospital collects the name, phone number, optional email, department, appointment preferences and message that you choose to submit. We use them to coordinate appointments, answer queries and handle feedback or complaints.
Authorised administration and operations staff can view submitted requests. Doctors can see only appointments assigned to their linked account. Doctors cannot access the general complaint or query inbox. Staff must keep access details confidential.
We use a first-party random visitor cookie for up to 30 days and a session cookie. Reports count website visits and approximate unique browsers by date. We do not store your IP address in visitor analytics. Counts may include bots or repeated visits, and different devices count separately. Short-lived hashed network identifiers are used to limit form abuse.
Avoid submitting detailed medical records or sensitive identification data through these forms. To ask about access, correction or deletion of your submitted information, contact info@nyumbanihealth.com or call 0757 789 846. The hospital will verify your identity and assess any required retention before acting.
Records are retained for handling and follow-up until reviewed by authorised hospital management under its applicable retention obligations. The website is an appointment and feedback service, not an electronic medical record or emergency channel.
